Optum® Nurse Hotline is available 24 hours every day for you and your family. With a toll-free call, you'll reach a nurse who can give you information to assist you with health problems. Nurse Connect is our toll-free hotline for Tri-Cities, Northeast TN and Southwest VA.

Understanding the Context

You can ask a nurse for a referral or medical advice anytime—day or night. Instead of waiting and worrying, call the Nurse Advice Line staffed by experienced nurses 24 hours a day, 7 days a week, 365 days a year. The nurse will ask a few questions and give you information to help you decide what to do next. Free health-related advice is just a phone call away.

Key Insights

Our licensed nurses will help you understand your symptoms, answer health-related questions, and navigate where to seek care. You can talk to our registered nurses day or night on our 24/7 Nurse Hotline. We're here to help! Ready to connect? Call 1-800-556-1555 (TTY: 711) anytime to chat with a registered nurse.

Final Thoughts

If you need emergency care, call 911 immediately. Our 24/7/365 Nurse Triage Line is a free service for primary care patients, providing trusted medical information and advice. You can always call your regular clinic with questions about your health, but when you need advice fast, call your 24/7 nurse. CareLine registered nurses are there for you at all hours, 365 days a year, to answer all sorts of health questions at no cost to you. CareLine nurses can help answer your questions about: Symptoms you or your child are experiencing Deciding between urgent care, the ... When you can't reach your doctor after-hours or your doctor is not available, you have options to get the care you need.

Call the IEHP 24-Hour Nurse Advice Line at 1-888-244-IEHP (4347), TTY: 711.